Make sure that all your devices (computers, cameras, recorders, switches, etc.) are connected to same IP range in your LAN (Local Area Network). If you get the error message: Reset password failed. (3) After answering all the questions correctly, you’d be able to change your device password. So, when you forget your device password,enter new password resetting interface by clicking Forget password. User can set validation questions and reset the password by answering the pre-set questions when needed. Find the exported GUID file, then import it to reset device password. When you forget your device password,enter new password resetting interface by clicking Forget password. Please notice that if the admin password is changed or GUID file hasbeen used, GUID file will be invalid Remember to key in the old password before exporting the GUID file. User can export the GUID filein advanceand reset the password by importing the GUID file when needed. The security code resetting strategy (enter by double click left bottom corner of logininterface) is removed from this version.) Method 1. All password resetting strategies below are only valid in local area network.Local GUI, SADP,iVMS-4200, and Web client support new password resetting strategy. With this strategy, customers would be able to reset device password on their own.

New password resetting strategy is available for –E/-K/-I series NVR from Cameras’ passwords will be the same with NVR’s. Note: If you want to reset your cameras’ passwords at the same time, please choose “Reset Network Cameras’ Passwords” option. Click Confirm and your password will be reset. HIKVISION technical support team will return key which consists of number and letter (8 bytes)or forward your request to local distributor.Input the key, type in the new password and confirm. With this method you can export the XML file or take a photo of QR code.If you export the XML file, please refer to method 2 to reset password.You can also take a photo of QR code and send it to HIKVISION technical support team.

Choose the path of the encrypt file, input your new password and confirm, click Confirm and your password will be reset. HIKVISION technical support team will return encrypt file or forward your request to local distributor. The password will be reset to12345.Ĭlick Export to save XML file, send the XML file to HIKVISION technical support team. If the pop-up requires encrypt file or key, please turn to method 3.Ĭopy the Start Time and Device Serial No and send them to HIKVISION technical Support team, we will send back security codes or forward your request to local distributor.Īfter receiving security codes, please choose one according to your device’s current time.

Hikvision password key